Safety Guide

Buyer checks before paying

Confirm these details in the ClearLah flow before sending money or arranging collection.

• Listing ID, item title, price, delivery fee, and payment method.
• Condition, defects, missing parts, measurements, and appliance working proof.
• Pickup point, delivery window, lift/stair access, loading bay, and dismantling needs.
• Do not pay a private party outside the confirmed ClearLah instructions.

Seller behaviour concern

Report pressure, harassment, abusive chat, repeated no-shows, number switching, or requests to leave the ClearLah flow.

• Keep messages, offers, payment instructions, and handover proof inside ClearLah where possible.
• Do not continue if a seller pushes for urgent deposits, private links, or a different phone number.
• ClearLah Ops can review seller history, reports, disputes, and payout holds before promotion.

Seller duties

Sellers must make the item easy to inspect and safe to move.

• Upload current photos and disclose stains, chips, faults, pests, odour, or missing parts.
• Give accurate dimensions, pickup timing, access notes, and move-out deadline.
• Keep the item available after accepting a buyer unless ClearLah confirms cancellation.
• Do not list illegal, regulated, recalled, counterfeit, unsafe, or hygiene-risk items.

Self pickup and handover

Use common-sense local handover habits.

• Meet at a lobby, loading bay, guardhouse, void deck, or doorstep where appropriate.
• Share full unit details only with the confirmed buyer, seller, or delivery crew.
• Take a handover photo or receipt when an item is collected or delivered.
• Stop the handover if anyone is pressured, threatened, or asked to ignore defects.

Delivery safety

Bulky delivery needs precise access details.

• Tell ClearLah about lift limits, stair flights, loading bay rules, parking, and condo booking rules.
• Large or fragile items may need extra crew, dismantling, or protective wrapping.
• Delivery proof should show item condition, pickup/delivery completion, and relevant notes.

Disputes and refunds

Open a dispute quickly if something materially differs from the confirmed listing.

• Attach photos, videos, PayNow/PayLah reference, chat screenshots, and handover proof.
• ClearLah reviews the order timeline before deciding replacement, refund, payout hold, or rejection.
• Buyer remorse after accepted handover is usually not a refund reason unless the seller agrees.

Immediate risk

If there is danger, suspected crime, harassment, or a personal safety issue, contact the appropriate Singapore authorities first, then notify ClearLah with the order or listing ID.