Buyer Protection and trust rules | ClearLah
ClearLah trust rules for Singapore secondhand buyers and sellers, including verified accounts, photo evidence, protected checkout, reports, and safer handovers.
Trust is the core product for a secondhand marketplace. ClearLah is built to keep important deal evidence attached to the transaction: item photos, condition notes, account profile, chat, offers, payment evidence, pickup timing, delivery notes, and report history. This matters most in Singapore categories where the item value, handover timing, or authenticity risk is high.
Buyer Protection checklist
Before paying, compare the item page with the account profile and ask for missing evidence in chat. For luxury goods, request receipts, serials, warranty cards, service history, hardware close-ups, and authenticity notes. For cars, check COE balance, ownership evidence, service records, accident declarations, and inspection availability. For appliances and electronics, ask for model labels and working videos.
- Keep offers, chat, pickup terms, and payment evidence inside ClearLah where possible.
- Do not rush off-platform payment when the account avoids questions or evidence.
- Report counterfeit, unsafe, duplicate, misleading, or prohibited listings.
- For bulky goods, confirm lift access, loading bay rules, dismantling, and delivery timing.
Account trust signals
ClearLah seller pages show practical trust signals such as verified seller status, category focus, listing quality, sold count, rating, response behaviour, and public item evidence. Strong sellers disclose defects early, keep photos current, answer pickup questions clearly, and do not push buyers away from the transaction record.
Policy and support
Use the safety guide and listing policy before buying items with legal, safety, or authenticity risk. Contact ClearLah with the listing URL, chat screenshots, offer details, and handover notes when a dispute needs review. Private contact details, unit numbers, and payment credentials should not be posted publicly.